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Refund Policy

Returns/Exchanges

CANCELLATIONS: 

For expedited orders, no cancellations are allowed as we work on these quickly to meet the turnaround time. 

For non-expedited orders, no cancellations are allowed after 24 hours from the time of purchase as your order is already being processed. 

 

EXCHANGE & RETURN POLICY

All parts are FINAL SALE. We do not offer exchanges or refunds for parts or paint codes incorrectly selected by the customer.

We custom paint each part to meet your vehicle’s specific requirements. Due to the customization of these parts, we cannot take them back. Please make sure to double check your part number and paint code to ensure you are ordering the correct part for your vehicle.

Exchange Eligibility:

If you selected the correct part and paint code, but received a part that does not fit or match your vehicle, you may initiate an exchange. All exchange requests must be filed within 30 days of receiving the part. We will honor exchanges under the following conditions:

  • Paint Code Guarantee: If you selected the correct paint code but the part does not match your vehicle, please contact TMODELPARTS to initiate an exchange, and we will correct the issue.

  • Fitment Guarantee: If you selected the correct part, but it does not fit your vehicle, contact us to initiate an exchange, and we will make it right.

  • Defective Parts: If the part you received is defective, please submit a claim within 30 days of delivery using our Claims Form. We will provide instructions on returning the defective item or sending a replacement.

  • Unpainted Parts: All unpainted parts are eligible for exchange only within 30 days of delivery.

CLAIM APPROVAL PROCESS

All claims, exchanges, or returns must receive prior approval from TMODELPARTS. Do not send any parts back without receiving explicit authorization from our team. Customers who return parts without authorization, assuming a refund or exchange, will not have their return accepted, and no refunds or credits will be issued for unauthorized returns.

Once your claim is reviewed and approved, we will provide detailed instructions on how to return the item or proceed with an exchange. Please wait for our approval before shipping any items back. If you return a product without approval, it will not be processed, and you will be responsible for all shipping costs associated with returning the item to you or arranging for pickup at our Miami, FL facility.

 

SHIPPING DAMAGES

For items shipped via freight:

  • Visible Damage: If there are obvious signs of damage upon delivery, refuse the shipment and make sure to note all visible damage to the part and/or packaging on the delivery receipt. We will file an insurance claim on your behalf and arrange for a replacement immediately.

  • Concealed Damage: If there are no visible signs of damage at delivery, unbox and inspect your items right away for any concealed damages. Be sure to remove all packaging to thoroughly inspect the product.

  • Important: If any damage is found, do not sign the “free & clear” waiver provided by the driver. Contact us immediately to file an insurance claim. If you sign the waiver without noting any packaging damage, you are accepting the part as-is, and your claim will not be approved.

For all other couriers (USPS, FedEx, UPS):

  • You have up to three (2) days from the date of delivery to notify us of any damages so we can file an insurance claim. After this 3-day window, your claim may not be approved.

 

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PAINT MATCH ISSUES

If you selected the incorrect paint code or your vehicle has been repainted, we cannot guarantee a paint match. We use your vehicle’s VIN (Vehicle Identification Number) and work with our partner dealership’s VIN decoder and/or paint sample to verify the paint code provided.

If the correct paint code was selected but the paint does not match, you have 30 days from the date of delivery to contact us for an exchange only. TMODELPARTS does not offer installation reimbursements, so it is essential to verify the color match before installing the part on your vehicle.

To initiate an exchange, please complete our Exchange Form within the 30-day window so we can assist you properly.

 

UNCOVERED COSTS

TMODELPARTS does not cover or reimburse for any incidental or miscellaneous expenses related to your order. These include, but are not limited to:

  • Labor costs for the removal or installation of a defective or mismatched part

  • Materials used during installation

  • Lost time, wages, or business revenue

  • Towing fees

  • Lift or dock fees

  • Storage fees

  • Rental vehicle costs

  • Shipping delays or any associated costs due to unforeseen circumstances

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